Oct 28, 2020
How do you build a culture of customer service? How do you get
your customers to design your products?
Mike Faith started Headsets.com in 1997, and has concentrated on building his business with singularity of focus, resisting the temptation to diversify and dilute the brand. He has had phenomenal success at building a culture of customer service.
Listen to discover how he used customer-funded growth methods instead of investors.
In hiring, he tells prospective hires "DON'T bring a resume to your job interview." He has even hired Lyft drivers during a drive, based on their personality and customer service attitudes.
You won't want to miss this episode!
Please do check out headsets.com at... wait for it... headsets.com
Podcast produced by Studio C Creative Sound in San Diego CA